{"id":11777,"date":"2019-02-20T11:20:57","date_gmt":"2019-02-20T19:20:57","guid":{"rendered":"https:\/\/www.hellotech.com\/?p=11777"},"modified":"2022-06-03T17:29:06","modified_gmt":"2022-06-04T00:29:06","slug":"cant-open-file-attachments-here-are-possible-solutions-to-your-problem","status":"publish","type":"post","link":"https:\/\/www.hellotech.com\/blog\/cant-open-file-attachments-here-are-possible-solutions-to-your-problem","title":{"rendered":"Can\u2019t Open File Attachments? Here Are Possible Solutions to Your Problem"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">A lot of people and companies use <a href=\"https:\/\/www.hellotech.com\/blog\/gmail-keyboard-shortcuts\" target=\"_blank\" rel=\"noopener noreferrer\">email<\/a> as a primary mode of communication. So, it&#8217;s not a surprise that in 2018 the number of business emails sent and received each day is about 124.5 billion, according to technology market research firm Radicati Group. The same statistics showed that consumer emails sent and received each day numbered about 111.1 billion. Many of those emails contain attachments.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">So, if you can&#8217;t open file attachments, you&#8217;re not alone.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">In an office setting, an average office worker is reported to receive 121 emails per day and to send out 40 emails a day. <\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">60% of emails are read on mobile devices.<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">33% of mobile users base their decision to read an email on the subject line.<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">49.7% of emails are considered spam.<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">2.3% of emails have a malicious attachment. <\/span><\/li><\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Based on statistics, sending and receiving emails has become the favorite mode of communication.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">But, like any application or program on your computer or mobile device, the use of emails inevitably leads to some tech problems. One of these is the inability to open email attachments. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">There are several reasons why this happens. But first, let\u2019s clarify some things.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-an-email-attachment\">What is an email attachment?<\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><span data-src=\"https:\/\/www.hellotech.com\/blog\/wp-content\/uploads\/2019\/02\/84f649231c96ac68044192cc46212510.png\" rel=\"lightbox\" data-fancybox><img decoding=\"async\" width=\"580\" height=\"383\" src=\"https:\/\/www.hellotech.com\/blog\/wp-content\/uploads\/2019\/02\/84f649231c96ac68044192cc46212510.png\" alt=\"Can\u2019t Open File Attachments? Here Are Possible Solutions to Your Problem\" class=\"wp-image-22854\" srcset=\"https:\/\/www.hellotech.com\/blog\/wp-content\/uploads\/2019\/02\/84f649231c96ac68044192cc46212510.png 580w, https:\/\/www.hellotech.com\/blog\/wp-content\/uploads\/2019\/02\/84f649231c96ac68044192cc46212510-300x198.png 300w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/><\/span><\/figure><\/div>\n\n\n\n<p><span style=\"font-weight: 400;\">The name itself is pretty self-explanatory, but there is more to an email attachment than just a file sent along with an email message. <\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It is used as a simple way to share documents and images.<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">One or more files can be sent as an email attachment. <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">An email itself can be sent as an attachment.<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">MIME and other email standards don&#8217;t specify any file size limits for an email attachment, but most users can&#8217;t send overly large files across the web. <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Inability to send large files across the internet is due to:<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">File size limits set by the mail systems themselves, such as Gmail.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Mail transfer agents limit the size they can store between receiving and forwarding an email with an attachment from sender to the recipient.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The mail system of a recipient rejects incoming emails with an attachment that goes beyond a certain size. <\/span><\/li>\n<\/ul>\n<\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Most malware attacks are distributed via email attachments. <\/span><\/li><\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Emails are primarily text files, but attachments can be a binary file or a formatted text file. This will require attachments to be encoded before it is sent and then decoded when it is received. Two of the most prevalent encoding schemes are <\/span><a href=\"https:\/\/whatis.techtarget.com\/definition\/MIME-Multi-Purpose-Internet-Mail-Extensions\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">MIME<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/whatis.techtarget.com\/search\/query?q=Uuencode\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Uuencode<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n\n<div style=\"margin-left: auto; margin-right: auto; text-align: center; \" id=\"hello-1583936298\"><a data-no-instant=\"1\" href=\"https:\/\/www.hellotech.com\/tech-support\/computer-repair-laptop-desktop?utm_campaign=Blog-BannerAd_Computer_Computer-repair&#038;utm_content=Computer-problems-SQUARE\" rel=\"noopener\" class=\"adv-link\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/www.hellotech.com\/blog\/wp-content\/uploads\/2023\/01\/Computer-Computer-tune-up-Computer-Problems-SQUARE.png\" alt=\"Computer Computer tune up Computer Problems SQUARE\"  srcset=\"https:\/\/www.hellotech.com\/blog\/wp-content\/uploads\/2023\/01\/Computer-Computer-tune-up-Computer-Problems-SQUARE.png 555w, https:\/\/www.hellotech.com\/blog\/wp-content\/uploads\/2023\/01\/Computer-Computer-tune-up-Computer-Problems-SQUARE-300x298.png 300w, https:\/\/www.hellotech.com\/blog\/wp-content\/uploads\/2023\/01\/Computer-Computer-tune-up-Computer-Problems-SQUARE-100x100.png 100w, https:\/\/www.hellotech.com\/blog\/wp-content\/uploads\/2023\/01\/Computer-Computer-tune-up-Computer-Problems-SQUARE-210x208.png 210w\" sizes=\"(max-width: 555px) 100vw, 555px\" class=\"advanced-ads-image-detect\" width=\"555\" height=\"551\"  style=\"display: inline-block;\" \/><\/a><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-can-t-you-open-email-attachments-and-how-can-you-fix-them\">Why can\u2019t you open email attachments, and how can you fix them?<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Email attachments are crucial to businesses since certain invoices, memos, and other important company documents can be sent via email. So, it\u2019s a big problem if you can\u2019t open attachments. <\/span><br><span style=\"font-weight: 400;\">Why does this happen?<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-symbols-in-the-file-name\">Symbols in the file name<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">If an email attachment has a question mark (?) or a plus sign (+) in the file name, you may not be able to open the attachments sent. In this case, you\u2019ll have to ask the sender to correct the filename and resend the email to you.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-unknown-file-format\">Unknown file format<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">If there is a specific application needed to open an attached file and you don\u2019t have it, you have to download the required program before you can open an email attachment. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">This requires you to familiarize yourself with file extensions and the file types associated with them. <\/span><br><span style=\"font-weight: 400;\">Some examples are:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><span style=\"font-weight: 400;\">File Type: Microsoft Word Document<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">Extension: .doc or .docx<\/span><\/li>\n<\/ul>\n<\/li><li><span style=\"font-weight: 400;\">File Type: Microsoft Excel Spreadsheet<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">Extension: .xls or .xlsx<\/span><\/li>\n<\/ul>\n<\/li><li><span style=\"font-weight: 400;\">File Type: Microsoft PowerPoint<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">Extension: ppt or .pptx &nbsp;or .pps<\/span><\/li>\n<\/ul>\n<\/li><li><span style=\"font-weight: 400;\">File Type: Adobe Acrobat<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">Extension: .pdf<\/span><\/li>\n<\/ul>\n<\/li><li><span style=\"font-weight: 400;\">File Type: Compressed file<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">Extension: .zip or .rar or .z<\/span><\/li>\n<\/ul>\n<\/li><li><span style=\"font-weight: 400;\">File Type: Compatible Movie Player<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">Extension: .avi or .mov or .wmv or .mp4 or .mpeg<\/span><\/li>\n<\/ul>\n<\/li><li><span style=\"font-weight: 400;\">File Type: Executable file<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">Extension: .exe or .com<\/span><\/li>\n<\/ul>\n<\/li><li><span style=\"font-weight: 400;\">File Type: HTML File<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">Extension: .html or .htm<\/span><\/li>\n<\/ul>\n<\/li><\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Out of all these file extensions, the one you should be wary of opening is an executable file (.exe or .com) as this may contain a virus or malware program. The same is true if the associated file is different from the file type. A PDF with an .exe or .com extension, for example, is something that you should be careful of. <\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-incorrect-file-association\">Incorrect file association<\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><span data-src=\"https:\/\/www.hellotech.com\/blog\/wp-content\/uploads\/2019\/02\/34458c5faf76ae74275727b58d16164d.png\" rel=\"lightbox\" data-fancybox><img decoding=\"async\" width=\"580\" height=\"382\" src=\"https:\/\/www.hellotech.com\/blog\/wp-content\/uploads\/2019\/02\/34458c5faf76ae74275727b58d16164d.png\" alt=\"Can\u2019t Open File Attachments? Here Are Possible Solutions to Your Problem\" class=\"wp-image-22855\" srcset=\"https:\/\/www.hellotech.com\/blog\/wp-content\/uploads\/2019\/02\/34458c5faf76ae74275727b58d16164d.png 580w, https:\/\/www.hellotech.com\/blog\/wp-content\/uploads\/2019\/02\/34458c5faf76ae74275727b58d16164d-300x198.png 300w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/><\/span><\/figure><\/div>\n\n\n\n<p><span style=\"font-weight: 400;\">Inability to open attachments also happens when one of these two things occur-the file associated is incorrect or there is a problem with the program required to open the file attachment. <\/span><br><br><span style=\"font-weight: 400;\">A compressed file, for instance, could have a .doc or .docx extension. Because the file extension is not supported by the de-compression program, the file attachment won\u2019t open.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Mobile users who can\u2019t open attachments may also need to download the required program to their mobile device before they can proceed. <\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-antivirus-programs\">Antivirus programs<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">The antivirus or firewall protection installed on your computer or device may be blocking your ability to download email attachments. Here\u2019s how you can get around that:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><span style=\"font-weight: 400;\">Temporarily disable the antivirus or firewall.<\/span><\/li><li><span style=\"font-weight: 400;\">After downloading an email attachment, add an exception to the antivirus or firewall program. <\/span><\/li><li><span style=\"font-weight: 400;\">Re-enable the antivirus or firewall.<\/span><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-compatibility-issues\">Compatibility issues<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">If the email comes from a MAC computer and the file attachment is not saved in a Windows-compatible format, then this can pose a problem. You will have to inform the email sender that the receiver is using a Windows computer and the attachment must be saved accordingly.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-corrupted-file\">Corrupted file<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">If you received an error that says \u201cthe file is corrupt and cannot be opened,\u201d have the sender check if the email attachment works on their end, and then have it resent to you. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">If you\u2019ve done all the steps listed above and nothing works, then it is highly likely that the file was already corrupted before it was sent as an attachment. <\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-outlook-add-ins\">Outlook add-ins<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">If you use Microsoft Outlook and you can\u2019t open a file attachment, you may need to disable add-ins. <\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">On Microsoft Outlook, click File &gt; Options &gt; Add-ins. <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click COM Add-ins under Manage and then click GO. <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Uncheck all of the add-ins. <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click OK once all add-ins have been disabled. <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Close and re-open Microsoft Outlook and download the attached file again. <\/span><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-conclusion\">Conclusion<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Whenever you can\u2019t open a file attachment, browse through this guide for possible solutions. Just remember to only download and open attached files from a trusted sender, especially if the attachment is an executable file. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Even if the email comes from someone you know, it pays to be extra careful. Ask what the executable file is for or have your company&#8217;s IT check the file attachment before you download it. <\/span><\/p>\n\n\n<div style=\"margin-left: auto; margin-right: auto; text-align: center; \" id=\"hello-1397498381\"><a data-no-instant=\"1\" href=\"https:\/\/www.hellotech.com\/?utm_campaign=Blog-BannerAd_General-tech-ad_General&#038;utm_content=Tech-questions-SQUARE\" rel=\"noopener\" class=\"adv-link\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/www.hellotech.com\/blog\/wp-content\/uploads\/2022\/12\/General-Tech-Ad-Tech-Questions-SQUARE.png\" alt=\"General Tech Ad Tech Questions SQUARE\"  srcset=\"https:\/\/www.hellotech.com\/blog\/wp-content\/uploads\/2022\/12\/General-Tech-Ad-Tech-Questions-SQUARE.png 555w, https:\/\/www.hellotech.com\/blog\/wp-content\/uploads\/2022\/12\/General-Tech-Ad-Tech-Questions-SQUARE-289x300.png 289w, https:\/\/www.hellotech.com\/blog\/wp-content\/uploads\/2022\/12\/General-Tech-Ad-Tech-Questions-SQUARE-210x218.png 210w\" sizes=\"(max-width: 555px) 100vw, 555px\" class=\"advanced-ads-image-detect\" width=\"555\" height=\"577\"  style=\"display: inline-block;\" \/><\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>A lot of people and companies use email as a primary mode of communication. So, it&#8217;s not a surprise that in 2018 the number of business emails sent and received each day is about 124.5 billion, according to technology market research firm Radicati Group. The same statistics showed that consumer emails sent and received each day numbered about 111.1 billion. Many of those emails contain attachments. So, if you can&#8217;t open file attachments, you&#8217;re not alone.&nbsp; In an office setting, [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":11779,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[17594,17580],"tags":[17604],"class_list":["post-11777","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-computers","category-tips-and-tricks","tag-computers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.10 (Yoast SEO v20.10) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Can\u2019t Open File Attachments? Here Are Possible Solutions to Your Problem - The Plug - HelloTech<\/title>\n<meta name=\"description\" content=\"Can&#039;t open file attachments sent to you over email? Here is what you need to know about email attachments and making them work.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hellotech.com\/blog\/cant-open-file-attachments-here-are-possible-solutions-to-your-problem\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can\u2019t Open File Attachments? Here Are Possible Solutions to Your Problem - The Plug - HelloTech\" \/>\n<meta property=\"og:description\" content=\"A lot of people and companies use email as a primary mode of communication. So, it&#039;s not a surprise that in 2018 the number of business emails sent and\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.hellotech.com\/blog\/cant-open-file-attachments-here-are-possible-solutions-to-your-problem\" \/>\n<meta property=\"og:site_name\" content=\"The Plug - HelloTech\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/www.facebook.com\/hellotech\" \/>\n<meta property=\"article:published_time\" content=\"2019-02-20T19:20:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-04T00:29:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.hellotech.com\/blog\/wp-content\/uploads\/2018\/09\/email-3249062_1280.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"716\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"The Plug\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@HelloTech\" \/>\n<meta name=\"twitter:site\" content=\"@HelloTech\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.hellotech.com\/blog\/cant-open-file-attachments-here-are-possible-solutions-to-your-problem#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.hellotech.com\/blog\/cant-open-file-attachments-here-are-possible-solutions-to-your-problem\"},\"author\":{\"name\":\"The Plug\",\"@id\":\"https:\/\/www.hellotech.com\/blog\/#\/schema\/person\/efb62d6b62f82d1d7bbc8adf533c81e9\"},\"headline\":\"Can\u2019t Open File Attachments? 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