What is HelloTech?

HelloTech is an on-demand tech support service provided by our fully-vetted and background checked team of technicians. In addition to a complete range of in-home tech installation and support services, we also offer HelloTech Now Online Support for issues that can be resolved remotely. We’re making technology in the home simple.

Is HelloTech available in my area?

HelloTech is available nationwide! If you need service in a more remote area, it may take a little longer than usual to match you with a technician, but we’ll do everything we can to service your request. Thanks in advance for your patience. Our team of techs is growing every day.

What are your hours?

In-home tech support services are available from 9am to 9pm, 7 days a week. Remote tech support and our customer support staff is available 24/7. For support issues, email us at or call .

Do you offer a subscription service?

Yes! We have a number of available which include both in-home and unlimited remote support. We also offer support plans for .

Is my service guaranteed?

We provide a 100% guarantee on our services for 30 days. If you have any problems with the work performed, contact us. We are committed to your complete satisfaction. If we can’t help, you don’t pay, that’s the HelloTech way. If you have a specific question regarding a previous appointment, please contact us at .

What is your cancellation and rescheduling policy?

You can reschedule or cancel at no charge up to 3 hours prior to your booking. This is to account for your tech’s travel time to and from your home. Please contact us if you need to cancel or reschedule within 3 hours.

How do I get help?

Please contact us at . For immediate assistance, call .

How do I set up an appointment?

First, select the service you need from the home page. Provide a few details about your issue and the location where you need service. You’ll then select a convenient date and time for your appointment and finally a payment method. Once we receive your request, we’ll immediately start looking for just the right tech. You’ll receive a confirmation email once your appointment is confirmed. If you don’t receive a confirmation email 3 hours prior to your preferred time, please contact us right away.

What if I don't know what's wrong?

Not a problem. Just choose the appropriate service and add as much detail about the issue as you can. We’ll review your request and reach out if we have any questions. If you need help determining the appropriate service you need, feel free to contact us by email or phone. Our support specialists can help create your service request.

How soon can I schedule my appointment?

You can request in-home service as soon as the next day through our website. If your service can be performed remotely, HelloTech Now! Instant Online Support is available 24/7 and is often the fastest way of getting issues resolved.

Can I make changes to my appointment?

You can cancel an existing appointment through the web site from My Account. If you need to modify the details of your service or reschedule, please contact us.

Can I select the same tech for subsequent visits?

We can accomodate some requests, but please remember that our techs are experts in specific areas. To ensure the best and most efficient service possible, we match you with the most qualified tech for your issue. That may or may not be your previous tech. If you'd like a specific tech, please book your service through one of our support specialists.

What is HelloTech Now! Instant Online Support?

This option is available for services that can be performed remotely. It’s great for more time-consuming services like virus removals and computer tune-ups. You can get support right away and we’re available 24/7. When you’re ready to begin, one of our techs will log into your computer to perform your service while you watch the magic happen right before your eyes. Remote services are discounted so not only is it convenient, it saves you cash! If the service you need can be performed remotely, you’ll see the option to select HelloTech Now! Instant Online Support during booking.

When will my tech arrive?

When requesting your service, you’ll provide your availability. Once we’ve found the right tech for your service, you’ll receive a confirmation email which will include your appointment date and time. That’s when your tech will arrive - no 4 hour windows of time at HelloTech. If your tech is late, please contact us so we check on their status. We strive for punctuality and don’t want to waste your precious time

How skilled are your techs?

HelloTechs come from a variety of backgrounds. They range from full-time tech support professionals to college students looking to make some extra cash. Rest assured, we hand select our techs and only after they have been vetted and demonstrate their knowledge through a series of skills assessments will we send them to your home.

How do you verify your techs?

Each and every tech undergoes a complete background check to ensure your safety.

Should I arrange for additional services with my tech?

If you need additional service on an existing order, your tech will let our support team know. If you need a new service, you can book online or by phone. Please don't contact your tech directly to book an appointment or make a payment. The HelloTech Guarantee and any warranties only apply to services booked through our system. Additionally, any services arranged directly between you and your tech are not covered by our insurance policy.

How do you price your services?

We offer a fixed base price for each service. Additional charges for extras are offered for some services. You’ll receive an exact quote during booking.

Do I pay the tech directly?

No, please do not provide payment to your tech. Payment will be applied to your credit card on file. We do NOT accept any other forms of payment such as cash or check.

How am I billed for service?

You’ll be asked to provide a credit card when you request your first service. When your service is complete, your tech will ask you sign to acknowledge the successful completion of the job. We’ll then charge the payment method you provided. If your tech was unable to complete the service for any reason, they’ll inform us and support will be in touch to discuss the options. If you are not satisfied with your service, please don’t sign off as you will be charged at that time. Again, if you’re not happy, you don’t pay!

Should I tip my tech?

No tip is necessary. But feel free to thank them for doing a great job.