How to Contact Amazon Customer Service

Whether you haven’t received your package yet, or you just have a question about your Prime account, it can be hard to know how to contact Amazon. Thankfully, Amazon has 24/7 customer service, so you can cancel an order, return an item, or even get troubleshooting tips about how to set up an item you received. Here’s how to contact Amazon customer service via phone, chat, email, and more. 

How to Contact Amazon Customer Service by Phone

You can call Amazon customer service by phone at 1-888-280-4331. This line is open 24 hours a day, 7 days a week. However, you will probably have to wait on hold and then answer a series of questions from a customer service bot, but you can eventually talk to a real person.

You will also need to have a smartphone on hand that is linked to your Amazon account. At the beginning of the call, Amazon requires you to verify your identity by replying to a text message.

If you don’t want to call by phone and wait on hold, you can also contact Amazon customer service via chat. Here’s how:

How to Contact Amazon Customer Service Via Chat

To chat with Amazon customer service, go to amazon.com/contact-us and click Help with something else > Something else > I need more help. Then you can type a question into the text box at the bottom of the pop-up chat window and click Send or hit Enter on your keyboard.

These exact steps might change over time, but you always want to use the most general options, like, “I need more help.” If that link doesn’t work, you can also access the contact page by scrolling to the bottom of any page on Amazon and selecting Help.

Once you open the chat, you still won’t be talking to a real person. However, if you type in the chat “talk to a real person” and then select the most general option, like “I need more help,” you might get an answer, depending on how busy Amazon’s customer service is.

How to Chat with Amazon Customer Service on Mobile

To chat with Amazon customer service on the mobile app, tap the three-line icon in the bottom-right corner of your screen and go to Customer Service > Get help with something else > Something else > I need more help. Finally, type in the chat box at the bottom of your screen and tap Send.

1. Open the Amazon mobile app. If you don’t already have the app, you can find it on the Apple App Store and the Google Play Store.
2. Then tap the three-line menu icon. You will find this in the bottom-right corner of your screen.
3. Next, scroll down and tap Customer Service. You will see this at the very bottom of the page.
4. Then scroll down to Something else and tap View All. You will find this near the bottom of the page.

   Note: From here, you can select any of your previous orders to get answers to common questions. But none of the options on this page or the next pages will allow you to contact Amazon customer service.

5. Next, tap I need more help.
6. Finally, you can type your question into the chat box at the bottom of your screen. When you are done, tap Send in the bottom-right corner of your screen.

How to Contact Amazon via Email

There are only two email addresses that you can use to contact Amazon customer support. For issues with your account or billing, send an email to cs-reply@amazon.com.

However, it can take Amazon customer service representatives several hours or even days to respond to an email. On the other hand, sending an email does create a record of your correspondence, so it might be the best option in some cases.

How To Contact a Seller on Amazon

To contact a specific seller on Amazon, go to amazon.com or open the Amazon mobile app. Then go to the page with the item in question and click the seller’s name. You will see this below the Buy Now button. Finally, click Ask a Question on the next page to start a chat.

Once you start a chat with a seller, you can find a chat log and respond to messages on the Buyer-Seller Messages page. However, you cannot start a new conversation here.

To navigate to this page on a desktop browser, click Your Account and List in the top-right corner of the window and then click Your Messages.

If you are having a problem with any of your connected devices, you can always contact HelloTech to fix them for you. We have thousands of technicians across the country, and we can send someone to your home as soon as today to answer any of your tech questions.

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