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How to Contact Amazon Customer Service

Whether you haven’t received your package yet, or you just have a question about your Prime account, it can be hard to know how to contact Amazon. Thankfully, Amazon has 24/7 customer service, so you can cancel an order, return an item, or even get troubleshooting tips about how to set up an item you received. Here’s how to contact Amazon customer service via phone, chat, email, and more. 

How to Contact Amazon Customer Service by Phone

You can call Amazon customer service by phone at 1-888-280-4331. This line is open 24 hours a day, 7 days a week. However, you will probably have to wait on hold and then answer a series of questions from a customer service bot, but you can eventually talk to a real person.

You will also need to have a smartphone on hand that is linked to your Amazon account. At the beginning of the call, Amazon requires you to verify your identity by replying to a text message.

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If you don’t want to talk to robots on the phone, you can also contact Amazon customer service via chat. Here’s how:

How to Contact Amazon Customer Service Via Chat

To chat with Amazon customer service, go to amazon.com/contact-us and click Start chatting now. Then type a question into the text box at the bottom of the pop-up chat window and click Send or hit Enter on your keyboard.

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You can also access the contact page by scrolling to the bottom of any page on Amazon and selecting Help under the Let Us Help You column.

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Then scroll down and click Need More Help? under the Browse Help Topics column and select Contact Us.

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How to Chat with Amazon Customer Service on Mobile

To chat with Amazon customer service on the mobile app, tap the three-line icon in the bottom-right corner of your screen and go to Customer Service > Get help with something else > Something else > I need more help. Finally, type in the chat box at the bottom of your screen and tap Send.

  1. Open the Amazon mobile app. If you don’t already have the app, you can find it on the Apple App Store and the Google Play Store.
  2. Then tap the three-line icon. You will find this in the bottom-right corner of your screen.
  3. Next, scroll down and tap Customer Service. You will see this at the very bottom of the page.
    How to Chat with Amazon Customer Service on Mobile
  4. Then scroll down and tap Get help with something else. You will also find this at the bottom of the page.

    Note: From here, you can select any of your previous orders to get answers to common questions. But none of the options on this page or the next pages will allow you to contact Amazon customer service.

  5. Next, tap Something else. You will have to scroll to the bottom of the page again.
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  6. Then tap I need more help.
  7. Finally, you can type your question into the chat box at the bottom of your screen. When you are done, tap Send in the bottom-right corner of your screen.
    How to Chat with Amazon Customer Service on Mobile
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How to Contact Amazon via Email

There are only two email addresses that you can use to contact Amazon customer support. For issues with your account or billing, send an email to [email protected]. For general questions, send an email to [email protected].

However, it can take Amazon customer service representatives several hours or even days to respond to an email. On the other hand, sending an email does create a record of your correspondence, so it might be the best option in some cases.

How To Contact a Seller on Amazon

To contact a specific seller on Amazon, go to amazon.com or open the Amazon mobile app. Then go to the page with the item from the seller. Next, click the seller’s name, which is below the Buy Now button. Finally, click Ask a Question on the next page to start a chat with the seller.

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Once you start a chat with a seller, you can find a chat log and respond to messages on the Buyer-Seller Messages page. However, you cannot start a new conversation here.

To navigate to this page on a desktop browser, click Your Account and List in the top-right corner of the window and then click Your Messages.

AMAZON-MESSAGES

If you are using a mobile phone, you can get to the Buyer-Seller messages by going to amazon.com on a web browser and clicking the profile icon next to your name in the top-right corner of your screen. Then tap the See All box next to Your Account.

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Then scroll down and select Your Messages in the Message center section. Finally, tap Buyer/Seller Messages, and you will see all the messages that you sent or received from the Amazon seller.

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If you also have problems with your Apple devices, check out our guide on how to contact Apple customer support.

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HelloTech editors choose the products and services we write about. When you buy through our links, we may earn a commission.

Updated on December 24, 2021

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