Whether you haven’t received your package yet, or you just have a question about your Prime account, it can be hard to know how to contact Amazon. Thankfully, Amazon offers 24/7 customer support, so you can cancel an order, return an item, or even get troubleshooting tips about how to set up an item you received. Here’s how to contact Amazon customer service through chat, phone, email, and more.
How to Contact Amazon Customer Service By Phone
You can call Amazon customer service by phone at 1-888-280-4331. This line is open 24 hours a day, seven days a week. However, you will probably have to wait on hold for a while, and you will need to answer a series of questions from a customer service bot.
You will also need to have a smartphone on hand that is linked to your Amazon account. At the beginning of the call Amazon requires you to verify your identity by replying to a text message.
If you don’t want to deal with talking to bots or real people directly, you can also contact Amazon customer service via chat. Here’s how:
How to Contact Amazon Customer Service Via Chat
To chat with Amazon customer service, go to amazon.com/contact-us and click Start chatting now. Then type a question into the text box at the bottom of the pop-up chat window and click Send or hit Enter on your keyboard.
You can also access the contact page by scrolling to the bottom of any page on Amazon and selecting Help under the Let Us Help You column on the right.
Then scroll down and click Need More Help? under the Browse Help Topics column and select Contact Us.
To contact Amazon customer service via chat using the mobile app, tap the three-line icon at the bottom-right corner of your screen and select Customer Service.
Then tap Something else and I need more help to start chatting with Amazon customer service immediately.
How to Contact Amazon via Email
There are only two email addresses that you can use to contact Amazon customer support. For issues with your account or billing, send an email to [email protected]. For general questions, send an email to [email protected].
However, it can take Amazon customer service representatives several hours or even days to respond to an email. So, unless you Amazon account has been banned, you should probably try other methods first.
How To Contact a Seller On Amazon
To contact a specific seller on Amazon, go to amazon.com or open the Alexa app. Then go to the page with the item from the seller. Next, click the seller’s name, which is below the Buy Now button. Finally, click Ask a Question on the next page to start a chat with the seller.
Once you start a chat with a seller, you can find a chat log and respond to messages on the Buyer-Seller Messages page. However, you cannot start a new conversation here.
To navigate to this page on a desktop browser, click Your Account and List in the top-right corner of the window and then click Your Messages.
If you are using a mobile phone, you can get to the Buyer-Seller Messages by going to amazon.com and clicking the Hello, [your name] button in the top-right corner of your screen. Then scroll down and tap Your Messages.
If you also have problems with your Apple devices, check out our guide on how to contact Apple customer support.
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